Return Policy

Introduction

At Fraxxul, we want you to be completely satisfied with your purchase. This Return Policy outlines the terms and conditions for returning products and requesting refunds for services purchased from us.

Please read this policy carefully to understand our guidelines and procedures for returns and refunds.

Return Period

We accept returns within 30 days of the original purchase date. To be eligible for a return, items must meet the conditions outlined in this policy.

After 30 days from the purchase date, unfortunately, we cannot offer you a refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• The item must be unused and in the same condition that you received it
• The item must be in the original packaging
• You must provide proof of purchase (receipt or order confirmation)
• The item must not be a non-returnable product (see exclusions below)

Non-Returnable Items

Certain types of items cannot be returned, including:

• Digital products and downloadable software
• Custom or personalized items
• Perishable goods
• Intimate or sanitary goods
• Items marked as final sale or clearance
• Services that have already been fully performed

How to Initiate a Return

To initiate a return, please follow these steps:

• Contact our customer service team at privacy@fraxxul.world or call +64 9 123 4567
• Provide your order number and reason for return
• Wait for our team to review your request and provide return instructions
• Package the item securely in its original packaging
• Ship the item to the address provided by our customer service team

Please note that you will be responsible for paying the shipping costs for returning your item unless the return is due to our error or a defective product.

Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

Approved Refunds

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Partial Refunds

In certain situations, only partial refunds may be granted, including:

• Items with obvious signs of use
• Items not in their original condition or damaged
• Items missing parts not due to our error
• Items returned more than 30 days after delivery

Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, contact us at privacy@fraxxul.world and send your item to the address we provide.

Exchanges are subject to product availability. If the item is no longer available, we will process a refund instead.

Service Cancellations and Refunds

For services purchased from Fraxxul:

Before Service Commencement

If you cancel a service before we have begun work, you are eligible for a full refund minus any non-refundable deposits or setup fees that may have been incurred.

After Service Commencement

If you cancel a service after we have begun work, refunds will be calculated on a pro-rata basis, taking into account the work already completed. You will be charged for the work performed up to the cancellation date.

Completed Services

Services that have been fully completed are not eligible for refunds. However, if you are not satisfied with the quality of our work, please contact us within 14 days of completion, and we will work with you to address your concerns.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at privacy@fraxxul.world with:

• Your order number
• A description of the damage or defect
• Photos of the damaged or defective item

We will arrange for a replacement or full refund at no additional cost to you, including return shipping.

Late or Missing Refunds

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted.

If you've done all of this and you still have not received your refund, please contact us at privacy@fraxxul.world.

Shipping Returns

To return your product, you should ship it to the address provided by our customer service team after your return request has been approved.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to our error or a defective product.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value.

Changes to This Return Policy

We reserve the right to modify this Return Policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated.

Contact Us

If you have any questions about our Return Policy, please contact us at: